Destination CX
It’s easy to mitigate risk and scale your business with our geo-diverse delivery model.
With 15 facilities in 7 countries and growing, we are positioned to serve in the new economy with our expansive geographic footprint.
Today, and perhaps more than ever, you need to minimize risks that could negatively impact your operations, security, service, and reputation.
This is where we come in.
Our geo-diversity allows us to offer the best onshore, nearshore, and work-at-home solutions in locations that offer a talented labour force and conducive business environments.
Backed by our world-class infrastructure, cutting-edge technology, and vast industry experience, you gain increased flexibility and nimbleness, providing you with an edge in a competitive economy.
Our facilities and work-at-home network span The United States, Latin America, and the Caribbean.
Learn more about our destination approach to CX delivery.
We’ve expanded into the most desirable locations for scalable and secure operations with access to the best available talent.
The Caribbean
Going beyond its global reputation for hospitality and as an immaculate tourist destination, the Caribbean region is buzzing with business professionals seeking to relocate their corporate services.
The Caribbean has incredible access to markets in the U.S. and Canada. Many business leaders are choosing nearshore solutions in the Caribbean over other options in India or Southeast Asia.
This is due to the cost savings, quality of service, English-speaking workforce, secure infrastructure, and opportunity for growth you’ll get when working with our award-winning operations in the Caribbean.
We are easily accessible. Many flights to the region only take a few hours, with direct flight options from cities like Miami, Houston, or New York.
We also have strong roots in this region. Our business was founded in Jamaica, and though we’ve expanded globally, we still consider the Caribbean our home.
Latin America
Latin America offers one of the most mature and scalable nearshore service markets found anywhere in the world.
With a multilingual workforce, the region boasts a technology-centric economy that continues to grow and is easily accessible to the U.S. and Canada.
When you work with us in Latin America, you’ll have easy access to our state-of-the-art innovation lab to solve your hardest problems and to drive cost-effective and cutting-edge customer experience strategies.
North America
Our work-at-home network provides a scalable and flexible platform to leverage North America's highly sophisticated business infrastructure, multicultural talent and diverse and specialized expertise.
Unlike many global CX providers affected by the pandemic, we didn’t jump into providing work-at-home CX delivery overnight. In 2017, long before COVID accelerated the work-at-home revolution, itel purchased the industry’s leading remote-optimized platform. Now, through our secure and proven technological backbone, our North American operations give many top brands access to reliable infrastructure and a skilled workforce.
When you use our onshore services in North America, you’ll have direct access to experienced customers serving customers – hand-picked brand ambassadors and industry experts who provide elevated customer experiences.
Nearshore Outsourcing
By working with a CX partner closer to home, companies can cut costs while benefiting from geographical proximity and cultural affinity.
Onshore Outsourcing
Companies can access a wider pool of talent, as well as the cost-saving benefits of a robust work-at-home operation, with our onshore solutions.