Founded by husband and wife, Yoni Epstein and Lisa Lake, itel maintains family values at our core. Duane Williams was our first employee and today he is our Chief Technology Officer. We started with 7 employees and a grand vision.

We didn’t waste any time building out a geo-diverse footprint. When itel launched operations in Freeport, Grand Bahama, we established the first contact center in The Bahamas helping to diversify the local economy.

By year two, our growth as a start-up business accelerated quickly to 350 employees. With a strong company culture already thriving, it was time to expand our Montego Bay facilities.

We continued to scale operations in high-potential locations. We opened a site in Jamaica’s capital city, Kingston, creating a new world of possibilities through an educated and untapped workforce and surrounding business infrastructure.

With a focus on the future and the best ways to meet the needs of clients, we knew it was time to establish a North American presence. We developed a U.S. footprint and reached 750 employees through the acquisition of CarRental8.com. Our CEO, Yoni Epstein, is named “Entrepreneur of the Year” by Nearshore Americas.

Known by many as our “Silicon Valley by the sea,” we launched our new headquarters in a converted factory shell on the waterfront in Montego Bay and grew to 1,000 employees. Its modern aesthetic, and state-of-the-art infrastructure, designed for employee wellness, realized a long-held dream. It was a turning point for itel and solidified our company’s reputation as a leader in the nearshore space.

Acquisition of Granada Corporation, the industry’s leading work-from-home platform. itel obtains Mexico-based operations and a multilingual network of customer experience agents across the U.S.

itel receives its first Frost & Sullivan Growth Excellence Leadership Award and receives HFS Top 10 Report ranking.

itelFest brings together over 300 global itel members around the theme of EX=CX.

Launch of the 4Ys Foundation to give back to our communities and support charitable initiatives.

The world faces an economic and health crisis that changes the way global services are delivered. itel introduces onsite safety protocols and expands its work-at-home network in the U.S., as well as into the Caribbean.

itel Saint Lucia begins operations in Vieux Fort and our geographic footprint expands to 3,500 employees in 6 countries of operation. The world-class facility was immediately in high-demand from clients and potential alike. We started construction on a 2nd building in less than 6 months.

We introduce a new brand and change our name from itelbpo to itel.

Through an acquisition, itel expands into Guyana and Honduras adding new talent to its team and reaching a total of 5,000 employees.  

itel officially launches operations in Honduras, located in the Altia Smart City in San Pedro Sula, and adds another 1,000 team members (6,000 employees). 

Colombia becomes itel’s innovation hub with our newly launched Data Science & Innovation Team.

itel launches its state-of-the-art campus in Kingston, Jamaica.

itel celebrates a major milestone: 10 years of growth and innovation, boasting a happy, engaged workforce of over 7,000 employees.