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WE ARE
A CX partner that lets you flex and scale closer to home

We give clients the flexibility, responsiveness and creativity needed to navigate today’s customer experience (CX) challenges with peace of mind. Through our BPO outsource services, we offer the best of nearshore, onshore, and work-at-home solutions for all your CX needs, using robust and cost-effective delivery models that give your business a competitive edge.  

Ah-Ha Moments Today, Not Tomorrow

Get unstuck with itel.

Better feedback, faster results.

We are much more than a BPO partner, we are a CX company focused on delivering the best customer journey, and we can adapt quickly to meet not only today’s needs, but tomorrow’s as well.   

Why itel?

When heart and skill come together

The best of nearshore, onshore and
work-at-home.

Keep your customers happy as the customer journey evolves. We can help you with your CX management by balancing human interaction and technological innovation seamlessly at every touchpoint.  

Explore CX Services

When Culture Enhances Performance

Happy people for a better world.

Employee experience equals customer experience, and an impact that goes beyond profit.

Join Our Team

Learn About Our Culture

Press Release
itel Gets its First Inclusion with an ‘Aspirant’ Listing in Everest Group’s CXM Services Peak Matrix® Assessment
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Today's sought-after destinations

The best of nearshore, onshore and work-at-home.

Take advantage of our flexible CX solutions that allow you to quickly scale and pivot, in the most sought-after customer experience delivery destinations.  

Insights & Stories

Case Studies

itel Ramps Hospitality Client's CX Operations Over 30% in 90 Days

Learn how we helped one of the largest hospitality brands in the world to ramp up their customer support during peak travel season.
Stories

The Generation Gap: How Customer Service Needs Vary by Age

Each generation has different needs and preferences when it comes to customer service. So, what do Boomers, Gen X, Millennials and Gen Z want?
Case Studies

itel Automation Reduces Workforce Analyst Work Times by 90 Percent

Learn how our Innovation Team used automation to transform a manual process into a highly efficient semi-automated task, boosting productivity.

Read what our Clients have to say.

We work with some of the world’s top Fortune 500 companies, as well as high-potential disruptors rising to the top.

"My first response is always: Let’s ask itel and see what they can do."
Sr. Manager of Outsource Partner Operations, eCommerce Company
"I didn’t want all my eggs in one basket. A ‘Champion / Challenger’ approach is what I wanted."
SVP of the Americas, Leading Hospitality Brand
"We invest in our people. We also want our CX partner to invest in their people. itel fully supports and matches that as part of their own values."
Vendor Management Telecommunications Company
"What I appreciate about itel is their ‘no nonsense approach.’ With itel, what you see is what you get. They have a level of sincerity that other vendors don’t."
Vendor Performance Director, Hospitality Brand

The itel team is here for you.

Learn more about the itel advantage.