WE ARE

CX architects, operators, and impact-creators

In today’s experience economy, you need a reliable, responsive customer experience partner that can flex to meet your needs – a team that delivers exceptional customer service through a geo-diverse operating model that combines the best of nearshore talent with the latest technology, infrastructure, and AI systems.

Ah-Ha Moments Today, Not Tomorrow

Connected by data, moving forward by human.

At itel, we believe data is most powerful when it’s connected, not just collected. Data intelligence guides every interaction, building stronger connections through AI-enhanced solutions and expert quality assurance. Our proprietary platform, itelligence®, delivers real-time insights at your fingertips. It helps you unlock the power of your contact center data, turning information into action, with real outcomes that enhance efficiency, performance, and customer satisfaction.

Want 360° views into your customer experience?

Discover the itel Advantage

FINDING THE RIGHT BALANCE BETWEEN TECH AND TALENT

The Customer Journey is Evolving

Our expertly skilled and certified trainers lead a continuous loop of learning and adaptation, resulting in up to 10X performance improvements. Whether your workforce is human or digital, or a combination of both, what matters is the experience they provide and your ability to evolve with your customers. At itel, our global operating model delivers customer journeys that are both technology-driven and deeply human.

When Culture Enhances Performance

Happy team members, happy customers.

Great customer experience starts with our team.
Our Super Agents© are masters of the moment, equipped with AI-driven insights and guided by a real-time performance management system that increases personalization, enhances problem-solving, and adds efficiency to every interaction. Combined with our collaborative, supportive culture, and a community-minded spirit, itel is a place where agents can grow into future leaders.

Join Our Team

Learn About Our Culture

News

Itel Marks Its Fourth Year on the IAOP’s Global Outsourcing 100®, With Special Nods to Its Programs for Social Impact and Innovation

TAKE A CLOSER LOOK AT NEARSHORE

Global Reliability, Starts with Local Expertise

Enhance your CX management with flexible program strategies, continuous improvement, and a suite of custom AI solutions delivered from the most sought-after Caribbean and Latin American outsourcing destinations.

Insights & Stories

Case Studies

itelligence® Uses AI to Harness the Power of Contact Center Data

Learn how itel's itelligence® is using advanced AI to provide clients with superior customized analytics that enhance efficiency, performance, and customer satisfaction.

Stories

CXpert Insights: Selling the Future of BPO Destinations

Daniel Stein, itel's new VP of Sales, explains his momentous decision to transition from a South African BPO to selling Caribbean outsourcing...

Case Studies

itel’s Collections Teams Use Compassionate Approach to Exceed Recovery Targets by 110 Percent

An experienced collections team will not only recover debt, but preserve customer relationships. Learn how our compassionate approach led us to exceed recovery targets by 110% ...

Read what our Clients have to say.

We work with some of the world’s top Fortune 500 companies, as well as high-potential disruptors rising to the top.

"My first response is always: Let’s ask itel and see what they can do."

Sr. Manager of Outsource Partner Operations, eCommerce Company

"It is the care and attention, and boutique style approach, that has differentiated itel as a CX partner, along with their quick turnaround in response to any issues that may arise."

Management Consultant, Financial Services Client

"I didn’t want all my eggs in one basket. A ‘Champion / Challenger’ approach is what I wanted."

SVP of the Americas, Leading Hospitality Brand

"Their ability to ramp agents quickly and effectively, and their help to refine and define innovative processes, has helped improve efficiencies and response times..."

Sr. Director, Global Operations, Managed Services, Global Technology Company

"What I appreciate about itel is their ‘no nonsense approach.’ With itel, what you see is what you get. They have a level of sincerity that other vendors don’t."

Vendor Performance Director, Hospitality Brand

"itel has been a foundational building block to our success, providing extreme flexibility in staffing and capability. itel has provided not just customer service support but software development, engineering, and QA resources as well."

Head of Operations, SaaS Software Provider

"We invest in our people. We also want our CX partner to invest in their people. itel fully supports and matches that as part of their own values."

Vendor Management Telecommunications Company

"There have been multiple times where itel’s hands-on approach by all levels has been able to address and remediate any issue we have encountered... itel has demonstrated they are truly an extension of our business and a strong partner."

Vice President Customer Care, Healthcare Services Client

The itel team is here for you.

Learn more about the itel advantage.