WE ARE
A CX partner that lets you flex and scale closer to home
We give clients the flexibility, responsiveness and creativity needed to navigate today’s CX challenges with peace of mind. With the best of nearshore, onshore and work-at-home, our robust service delivery model has everything you need to get ahead in the new economy.
When heart and skill come together
The best of nearshore, onshore and
work-at-home.
Keep your customers happy as the customer journey evolves. We help you balance human interaction and technological innovation seamlessly at every touchpoint.
Insights & Stories
Case Studies
Leading digital retailer of personalized products expands into Saint Lucia with 92% CSAT scores and record-low attrition.
When the global pandemic hit, business instantly became unpredictable for the leading digital retailer and manufacturer of high-quality personalized products and services.
Read what our Clients have to say.
We work with some of the world’s top Fortune 500 companies, as well as high-potential disruptors rising to the top.
"My first response is always: Let’s ask itel and see what they can do."
Sr. Manager of Outsource Partner Operations,
eCommerce Company
"I didn’t want all my eggs in one basket. A ‘Champion / Challenger’ approach is what I wanted."
SVP of the Americas,
Leading Hospitality Brand
"We invest in our people. We also want our CX partner to invest in their people. itel fully supports and matches that as part of their own values."
Vendor Management
Telecommunications Company
"What I appreciate about itel is their ‘no nonsense approach.’ With itel, what you see is what you get. They have a level of sincerity that other vendors don’t."
Vendor Performance Director,
Hospitality Brand