WE ARE
A CX partner that lets you flex and scale closer to home
We give clients the flexibility, responsiveness and creativity needed to navigate today’s customer experience (CX) challenges with peace of mind. Through our BPO outsource services, we offer the best of nearshore, onshore, and work-at-home solutions for all your CX needs, using robust and cost-effective delivery models that give your business a competitive edge.
When heart and skill come together
The best of nearshore, onshore and
work-at-home.
Keep your customers happy as the customer journey evolves. We can help you with your CX management by balancing human interaction and technological innovation seamlessly at every touchpoint.
Insights & Stories
Case Studies
Retail Client Sees Agent Success Rates Boosted by 75% Thanks to New Way of Working
With a wide variety of customers, this leading office retailer found it challenging to meet customer expectations and observed a sudden decline in their Net Promoter Scores (NPS). Find out how itel developed a new way of working that boosted agent success rates and NPS scores.
Read what our Clients have to say.
We work with some of the world’s top Fortune 500 companies, as well as high-potential disruptors rising to the top.
"My first response is always: Let’s ask itel and see what they can do."
Sr. Manager of Outsource Partner Operations,
eCommerce Company
"I didn’t want all my eggs in one basket. A ‘Champion / Challenger’ approach is what I wanted."
SVP of the Americas,
Leading Hospitality Brand
"We invest in our people. We also want our CX partner to invest in their people. itel fully supports and matches that as part of their own values."
Vendor Management
Telecommunications Company
"What I appreciate about itel is their ‘no nonsense approach.’ With itel, what you see is what you get. They have a level of sincerity that other vendors don’t."
Vendor Performance Director,
Hospitality Brand