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WE ARE
A CX partner that lets you flex and scale closer to home

We give clients the flexibility, responsiveness and creativity needed to navigate today’s CX challenges with peace of mind. With the best of nearshore, onshore and work-at-home, our robust service delivery model has everything you need to get ahead in the new economy.

Ah-Ha Moments Today, Not Tomorrow

Get unstuck with itel.

Better feedback, faster results. Work with a true CX partner who can pivot and respond to your needs now.

Why itel?

When heart and skill come together

The best of nearshore, onshore and
work-at-home.

Keep your customers happy as the customer journey evolves. We help you balance human interaction and technological innovation seamlessly at every touchpoint.

Explore CX Services

When Culture Enhances Performance

Happy people for a better world.

Employee experience equals customer experience, and an impact that goes beyond profit.

Join Our Team

Learn About Our Culture

Press Release
itel Introduces New Brand Celebrating International Expansion and Strategic Position in the New Economy
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Today's sought after destinations

The best of nearshore, onshore and work-at-home.

Scale and pivot from today’s most sought after CX delivery destinations.
Highlighting Proven Success

Case Studies

U.S. third-party collections agency drives growth in collections revenue through optimized and cost-effective nearshore team.

itel was selected as the vendor of choice and now handles collections for a mix of low to super high accounts across financial services, retail and te...

Global insurance company meets customer demand with itel Work-at-Home

More than ever the insurance industry has embraced “customers serving customers” to provide meaningful customer experiences.

Leading U.S. telecom company sees 130% increase in monthly sales with new itel sales team.

They chose itel as their nearshore service delivery partner to help recruit the best sales talent and increase revenue.

Read what our Clients have to say.

We work with some of the world’s top Fortune 500 companies, as well as high-potential disruptors rising to the top.

"My first response is always: Let’s ask itel and see what they can do."
Sr. Manager of Outsource Partner Operations, eCommerce Company
"I didn’t want all my eggs in one basket. A ‘Champion / Challenger’ approach is what I wanted."
SVP of the Americas, Leading Hospitality Brand
"We invest in our people. We also want our CX partner to invest in their people. itel fully supports and matches that as part of their own values."
Vendor Management Telecommunications Company
"What I appreciate about itel is their ‘no nonsense approach.’ With itel, what you see is what you get. They have a level of sincerity that other vendors don’t."
Vendor Performance Director, Hospitality Brand

The itel team is here for you.

Learn more about the itel advantage.