itel Continues Strong Growth Trajectory Despite Economic Headwinds and Looming U.S. Recession

Over the next 6-8 months, itel will add over 800 seats to its Jamaica and Saint Lucia destinations and generate another 1,800 CX jobs in the region, with the recent win of two large brands in the Travel & Hospitality and Banking and Financial sectors…

itel’s Yoni Epstein Receives National Honor for His Contribution to the Business Process Outsourcing Sector

On October 16, Yoni Epstein, the founding Chairman and CEO of itel, was presented with Jamaica’s highest National Honor, The Order of Distinction in the Commander class (CD), for his contribution to the business processing outsourcing sector…

itel Brings Celebrity Brand Ambassador Miss Kitty to Guyana as it Prepares to Hire Hundreds of Guyanese

Famed Jamaican celebrity, Miss Kitty, will visit Guyana for a media tour hosted by Caribbean-born BPO, itel. The aim is to support the company’s next phase of growth as itel prepares to hire thousands of new employees…

itel Named Star Performer and Top Aspirant in Everest’s PEAK Matrix 2023 Assessment

itel was recently named a top Aspirant in Everest Group’s 2023 Customer Experience Management (CXM) Services PEAK Matrix® Assessment, securing a Star Performer designation.

Confidence Inches Higher, Amid Uptick in Vacation and Investment Plans

Consumer and business confidence indices inched up marginally in the second quarter of 2023 when compared to a year ago. But Yoni Epstein, CEO of itel, said investments will flow with reductions in interest rates…

Jamaican Celebrity, Miss Kitty, Renews Brand Ambassadorship with itel

Famed Jamaican radio and TV personality, Miss Kitty, has renewed her partnership with itel, kicking off an exciting new outreach campaign as the company’s official brand ambassador.

‘More Pints, More Life’: Miss Kitty partners with itel 4Ys Foundation for fourth staging of blood drive

Khadine ‘Miss Kitty’ Hylton will host the fourth edition of The Miss Kitty Blood Drive, in partnership with itel’s 4Ys Foundation.

itel Recognized for its Impressive Growth and Contribution to Job Creation at this Year’s GSAJ Awards

itel was once again recognized by the Global Services Association of Jamaica (GSAJ) during their annual awards ceremony, receiving the global award for the “Most Significant Growth in Employment – Large Enterprise”…

JCf And St. James Businesses: Fostering Hope Through Innovative Community Policing Collaboration

The business community of St. James, including itel, along with the Jamaica Constabulary Force (JCF), are pioneering a paradigm of partnership that is reshaping community policing.

itel Once Again Listed as Leader on The IAOP Global Outsourcing 100, Receiving Three out of Four Distinguishing Stars

This is the second time that itel has been named among the world’s best outsourcing service providers in the IAOP’s annual listing of The Global Outsourcing 100, demonstrating the company’s continued expansion and increasing value proposition.  

itel Makes Next Strategic Move with Expansion into Belize

The Caribbean’s largest homegrown business process outsourcer, itel, has released a statement confirming their expansion into the Central American country of Belize.

itel’s “No Plastic is Fantastic” Initiative Protects the Environment and Eliminates Over 160,000 Disposable Water Bottles

Since launching its “No Plastic is Fantastic” campaign, itel has eliminated over 161,899 disposable water bottles from its sites and cleaned up over 2,000 yards of beachfront with the aim of reducing the harmful environmental impacts of single use plastics.

itel Gets its First Inclusion with an ‘Aspirant’ Listing in Everest Group’s CXM Services Peak Matrix® Assessment

itel was named among the globe’s top CX outsourcers in Everest Group’s 2022 Peak® Matrix, a comparative analysis of best-in-class service providers.

itel Hikes Up Recruitment in Jamaica

Just after launching its new Chalmers site in Kingston, itel embarks on a massive hiring campaign that will add 1,500 new positions across its three Jamaica sites.

itel Ramps Up Recruitment and its Commitment to Investing in Guyana’s Future

itel has announced plans to recruit more than 500 employees in the next few weeks, to support the expansion of its Guyana operations, and to fulfill the needs of its North American clients in retail, tech support and healthcare.

itel Celebrates Grand Opening of its New Site in Kingston

itel celebrates the grand opening of its state-of-the-art, 90,000 sq. ft facility and contact center in Kingston, Jamaica, with an event held on May 25th.

itel Continues St Lucia Expansion with the Opening of its Third Site in Vieux Fort

Two years after opening its first site in Saint Lucia, itel, the Caribbean’s largest regionally-founded business process outsourcer, celebrates the launch of its third building in the Hewanorra Freezone.

itel Invests Millions in Guyana Contact Center Operations

One year after itel acquired Guyana’s Emerge BPO, the international award-winning customer experience provider announced that it plans to invest a total of US$4 million in upgrades to bring their Guyanese site to a world-class standard.

itel Awarded Frost & Sullivan’s Best Practices 2022 “Customer Value Leadership” Award

Frost & Sullivan recently assessed the nearshore (Americas) customer experience outsourcing services market, and recognized itel with the 2022 Customer Value Leadership Award.

itel ramps up recruiting in Honduras

Since its establishment in 2012, itel has maintained a steady geographical expansion, adding Honduras as its 9th location in only 10 years of operation.

itel’s CEO Specially Invited to Meet Inter-American Bank’s President

IDB aims to create an environment that can catalyze $5.3 trillion US in investment for the LACA Region.

itel Receives Two GSAJ Awards at Annual Ceremony

Recently, itel was recognized for excellence by the Global Services Association of Jamaica (GSAJ) at their Annual Awards Ceremony, receiving two awards…

itel Inaugurates its New Operations within the Altia Smart City in Honduras

Learn about the official launch of itel’s Honduras operations, located in the Altia Smart City in San Pedro Sula.

itel Set to Hire 1,750 New People this Fall

itel has announced it will hire 1,750 new team members as it ramps up recruitment efforts following a season of rapid growth.

itel Opens Customer Experience Center in Midwestern USA

itel has announced plans to open a 34,000 sq. ft. contact center in Jeffersonville, Indiana…

itel Acquires Emerge BPO: Making Another Bold Move Expanding its Geographic Footprint into Guyana and Honduras

itel, the Caribbean’s largest homegrown customer experience (CX) provider, has just announced its acquisition of Emerge, a business process outsourcer in Guyana.

itel Introduces New Brand Celebrating International Expansion and Strategic Position in the New Economy

itel and Invest Saint Lucia to Create 350 Jobs

Vaccine Hotline Registers Thousands of Calls

itel Gets Contract to Support Implementation of Jamaica’s COVID-19 Vaccination Plan

itel Builds COVID-19-Designed Contact Centres in Jamaica, St Lucia

itel Maximizes Operations

itel to Commit to Some 750 Jobs in Saint Lucia by 2021

“Big Things Are Happening for Vieux-Fort” — Chastanet Says After itel Stop

Grand Bahama Port Authority and itel Continue Partnership to Prepare Graduates

itel Launches Saint Lucia Operation Next Week

Caribbean Outsourcer, itel, Launches WAH Canada

itel Pumping Millions Into COVID-19 Fight

itel Advances Nearshore Global Services in the Face of COVID-19 Pandemic

itel Announces First-Ever Brand Ambassador Miss Kitty

itel Expanding Into Saint Lucia

itel Signs Deal With Invest Saint Lucia

PanJam, Portland Equity Acquire 30% of itel

itel Nears Completion of Specialized AI Platform

Grand Bahama Based itel Recovering Quickly Following Dorian

Caribbean BPO Disruptor itel Celebrates EX=CX at Its Inaugural itelFest 2019

itel Officially Launches Charitable Arm, the 4Ys Foundation

itel Establishes GoFundMe Campaign in Response to Team Members Hit by Hurricane Dorian

itel Investing in Career Advancement of Agents

BPO Executive Says Jamaica Can Benefit More From Sector