News - itel

itel Once Again Listed as Leader on The IAOP Global Outsourcing 100, Receiving Three out of Four Distinguishing Stars

This is the second time that itel has been named among the world’s best outsourcing service providers in the IAOP’s annual listing of The Global Outsourcing 100, demonstrating the company’s continued expansion and increasing value proposition.

itel Makes Next Strategic Move with Expansion into Belize

The Caribbean’s largest homegrown business process outsourcer, itel, has released a statement confirming their expansion into the Central American country of Belize.

itel’s “No Plastic is Fantastic” Initiative Protects the Environment and Eliminates Over 160,000 Disposable Water Bottles

Since launching its “No Plastic is Fantastic” campaign, itel has eliminated over 161,899 disposable water bottles from its sites and cleaned up over 2,000 yards of beachfront with the aim of reducing the harmful environmental impacts of single use plastics.

itel Gets its First Inclusion with an ‘Aspirant’ Listing in Everest Group’s CXM Services Peak Matrix® Assessment

itel was named among the globe’s top CX outsourcers in Everest Group’s 2022 Peak® Matrix, a comparative analysis of best-in-class service providers.

itel Hikes Up Recruitment in Jamaica

Just after launching its new Chalmers site in Kingston, itel embarks on a massive hiring campaign that will add 1,500 new positions across its three Jamaica sites.

itel Ramps Up Recruitment and its Commitment to Investing in Guyana’s Future

itel has announced plans to recruit more than 500 employees in the next few weeks, to support the expansion of its Guyana operations, and to fulfill the needs of its North American clients in retail, tech support and healthcare.

itel Celebrates Grand Opening of its New Site in Kingston

itel celebrates the grand opening of its state-of-the-art, 90,000 sq. ft facility and contact center in Kingston, Jamaica, with an event held on May 25th.

itel Continues St Lucia Expansion with the Opening of its Third Site in Vieux Fort

Two years after opening its first site in Saint Lucia, itel, the Caribbean’s largest regionally-founded business process outsourcer, celebrates the launch of its third building in the Hewanorra Freezone.

itel Invests Millions in Guyana Contact Center Operations

One year after itel acquired Guyana’s Emerge BPO, the international award-winning customer experience provider announced that it plans to invest a total of US$4 million in upgrades to bring their Guyanese site to a world-class standard.

itel Awarded Frost & Sullivan’s Best Practices 2022 “Customer Value Leadership” Award

Frost & Sullivan recently assessed the nearshore (Americas) customer experience outsourcing services market, and recognized itel with the 2022 Customer Value Leadership Award.

itel ramps up recruiting in Honduras

Since its establishment in 2012, itel has maintained a steady geographical expansion, adding Honduras as its 9th location in only 10 years of operation.

itel’s CEO Specially Invited to Meet Inter-American Bank’s President

IDB aims to create an environment that can catalyze $5.3 trillion US in investment for the LACA Region.

itel Receives Two GSAJ Awards at Annual Ceremony

Recently, itel was recognized for excellence by the Global Services Association of Jamaica (GSAJ) at their Annual Awards Ceremony, receiving two awards…

itel Inaugurates its New Operations within the Altia Smart City in Honduras

Learn about the official launch of itel’s Honduras operations, located in the Altia Smart City in San Pedro Sula.

itel Set to Hire 1,750 New People this Fall

itel has announced it will hire 1,750 new team members as it ramps up recruitment efforts following a season of rapid growth.

itel Opens Customer Experience Center in Midwestern USA

itel has announced plans to open a 34,000 sq. ft. contact center in Jeffersonville, Indiana…

itel Acquires Emerge BPO: Making Another Bold Move Expanding its Geographic Footprint into Guyana and Honduras

itel, the Caribbean’s largest homegrown customer experience (CX) provider, has just announced its acquisition of Emerge, a business process outsourcer in Guyana.