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All the Latest itel News

Explore our journey from a Jamaican-grown startup to an international, groundbreaking CX delivery and management provider.

itel Continues St Lucia Expansion with the Opening of its Third Site in Vieux Fort

Two years after opening its first site in Saint Lucia, itel, the Caribbean’s largest regionally-founded business process outsourcer, celebrates the launch of its third building in the Hewanorra Freezone.

itel Invests Millions in Guyana Contact Center Operations

One year after itel acquired Guyana’s Emerge BPO, the international award-winning customer experience provider announced that it plans to invest a total of US$4 million in upgrades to bring their Guyanese site to a world-class standard.

itel Awarded Frost & Sullivan’s Best Practices 2022 “Customer Value Leadership” Award

Frost & Sullivan recently assessed the nearshore (Americas) customer experience outsourcing services market, and recognized itel with the 2022 Customer Value Leadership Award.

itel ramps up recruiting in Honduras

Since its establishment in 2012, itel has maintained a steady geographical expansion, adding Honduras as its 9th location in only 10 years of operation.

itel’s CEO Specially Invited to Meet Inter-American Bank’s President

IDB aims to create an environment that can catalyze $5.3 trillion US in investment for the LACA Region.

itel Receives Two GSAJ Awards at Annual Ceremony

Recently, itel was recognized for excellence by the Global Services Association of Jamaica (GSAJ) at their Annual Awards Ceremony, receiving two awards…

itel Inaugurates its New Operations within the Altia Smart City in Honduras

Learn about the official launch of itel’s Honduras operations, located in the Altia Smart City in San Pedro Sula.

itel Set to Hire 1,750 New People this Fall

itel has announced it will hire 1,750 new team members as it ramps up recruitment efforts following a season of rapid growth.

itel Opens Customer Experience Center in Midwestern USA

itel has announced plans to open a 34,000 sq. ft. contact center in Jeffersonville, Indiana…

itel Acquires Emerge BPO: Making Another Bold Move Expanding its Geographic Footprint into Guyana and Honduras

itel, the Caribbean’s largest homegrown customer experience (CX) provider, has just announced its acquisition of Emerge, a business process outsourcer in Guyana.

itel Introduces New Brand Celebrating International Expansion and Strategic Position in the New Economy

itel and Invest Saint Lucia to Create 350 Jobs

Vaccine Hotline Registers Thousands of Calls

itel Gets Contract to Support Implementation of Jamaica’s COVID-19 Vaccination Plan

itel Builds COVID-19-Designed Contact Centres in Jamaica, St Lucia

itel Maximizes Operations

itel to Commit to Some 750 Jobs in Saint Lucia by 2021

“Big Things Are Happening for Vieux-Fort” — Chastanet Says After itel Stop

Grand Bahama Port Authority and itel Continue Partnership to Prepare Graduates

itel Launches Saint Lucia Operation Next Week

Caribbean Outsourcer, itel, Launches WAH Canada

itel Pumping Millions Into COVID-19 Fight

itel Advances Nearshore Global Services in the Face of COVID-19 Pandemic

itel Announces First-Ever Brand Ambassador Miss Kitty

itel Expanding Into Saint Lucia

itel Signs Deal With Invest Saint Lucia

PanJam, Portland Equity Acquire 30% of itel

itel Nears Completion of Specialized AI Platform

Grand Bahama Based itel Recovering Quickly Following Dorian

Caribbean BPO Disruptor itel Celebrates EX=CX at Its Inaugural itelFest 2019

itel Officially Launches Charitable Arm, the 4Ys Foundation

itel Establishes GoFundMe Campaign in Response to Team Members Hit by Hurricane Dorian

itel Investing in Career Advancement of Agents

BPO Executive Says Jamaica Can Benefit More From Sector

itel Offers Competitive Advantages

Jamaican itel Wins Top Caribbean BPO Awards in Curacao

Expansion for itel in Kingston

Growth & Jobs | Economy Boost: itel Helps to Grow Economy

Growth & Jobs | Upward Mobility – Young Employees Say There Is Room For Growth In The BPO Industry

itel Cops ‘Another One’: Named One of the Top Contact Centers in HFS Report

itel Nabs Frost & Sullivan 2018 Growth Excellence Leadership Award

itel Wants to be Jamaica’s Employer of Choice

itel Bahamas Business on the Rise

No Plastic is Fantastic

Hospitality Sector an Enabler of BPO Growth – Epstein

Caribbean Hospitality – an Enabler of BPO Growth

Jamaican College Offers BPO Training

4 Reasons to Watch Jamaica and the Bahamas

itel Partners With UWI Open Campus

itel’s Super Agents: Blending People With Technology – Albany Business Review