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All the Latest itel News

Explore our journey from a Jamaican-grown startup to an international, groundbreaking CX delivery and management provider.

itel’s Founding Chairman and CEO, Yoni Epstein, CD, is 13th Laureate from Jamaica to Receive Prestigious Caribbean Excellence Award

The Anthony N. Sabga Awards for Caribbean Excellence held its annual event in Barbados, naming Jamaican, Yoni Epstein, CD, their 13th Entrepreneurship Laureate to receive just over JMD11m, from the ANSA McAL Foundation…

itel Brings Celebrity Brand Ambassador Miss Kitty to Guyana as it Prepares to Hire Hundreds of Guyanese

Famed Jamaican celebrity, Miss Kitty, will visit Guyana for a media tour hosted by Caribbean-born BPO, itel. The aim is to support the company’s next phase of growth as itel prepares to hire thousands of new employees…

Confidence Inches Higher, Amid Uptick in Vacation and Investment Plans

Consumer and business confidence indices inched up marginally in the second quarter of 2023 when compared to a year ago. But Yoni Epstein, CEO of itel, said investments will flow with reductions in interest rates…

‘More Pints, More Life’: Miss Kitty partners with itel 4Ys Foundation for fourth staging of blood drive

Khadine ‘Miss Kitty’ Hylton will host the fourth edition of The Miss Kitty Blood Drive, in partnership with itel’s 4Ys Foundation.

JCf And St. James Businesses: Fostering Hope Through Innovative Community Policing Collaboration

The business community of St. James, including itel, along with the Jamaica Constabulary Force (JCF), are pioneering a paradigm of partnership that is reshaping community policing.

itel Gets its First Inclusion with an ‘Aspirant’ Listing in Everest Group’s CXM Services Peak Matrix® Assessment

itel was named among the globe’s top CX outsourcers in Everest Group’s 2022 Peak® Matrix, a comparative analysis of best-in-class service providers.

itel and Invest Saint Lucia to Create 350 Jobs

Vaccine Hotline Registers Thousands of Calls

itel Gets Contract to Support Implementation of Jamaica’s COVID-19 Vaccination Plan

itel Builds COVID-19-Designed Contact Centres in Jamaica, St Lucia