Travel, Logistics & Hospitality
With a new horizon of opportunities ahead, we’re here to support every stage of your journey.
Travelers today want unique, meaningful experiences and one-of-a-kind vacations…
Travel has taken on new meaning. Even in uncertain economic times, 60% of people are willing to spend more on travel because they view it as essential to their well-being.
This means that customer expectations are at an all-time high. If travelers are going to spend, they want a destination experience from their first interaction with your brand, guided by personalized recommendations and reliable support during all phases of their trip.
Founded in Jamaica, Caribbean hospitality is in our very DNA, and we know the value of exceptional customer service. We can help you deliver a superior, concierge-like experience that will have your guests leaving 5-star reviews.
How we help
Travel needs continue to change as technology advances, and niche segments arise, making the demand for personalized travel experiences greater than ever before. One-size-fits-all service is no longer enough.
We can help you remain competitive in a constantly evolving landscape by leveraging our industry expertise, unique delivery platform and technology, providing the ultimate guest experience.
Tech-Enhanced Travel Experience
Technology is merging with travel in new and interesting ways. From fully digitized check-ins to AI trip planners, modern travelers now expect effortless, contactless interactions that make trip planning and logistics a breeze.
We use AI to gather powerful, targeted insights based on customer and operational data, all centralized in our advanced itelligence platform and visualized through easy-to-read client dashboards. We can use this data to create a seamless digital experience by enabling contactless self-service through digitized touchpoints such as natural language chatbots.
Omnichannel Options
While AI may help with travel booking, 43% of travelers still need help locating deals, and want unique recommendations for lodgings, activities, and attractions, from people who know the region.
With our vast agent network across seven countries, we can convey the true “experience” of many popular tourism destinations, giving a wide array of voice and non-voice support options, while proactively positioning products and packages based on traveler interests.
Real-Time Capacity Planning
Global air travel is finally rebounding and sometimes exceeding pre-pandemic levels due to high travel intent. But this high demand can fluctuate based on the strength of consumer spending, which means sudden surges and dips make forecasting and capacity planning difficult.
Our advanced workforce management technology generates the most accurate possible scheduling plan, optimizing both our digital and human workforce to ensure that we always meet capacity and staffing needs.
Operational Agility
From introducing new service offerings to expanding into new channels or technologies, there’s a lot to contend with in this new era of travel, and you need a partner who can pivot with you on demand.
Adapt to changing norms by leveraging our technology, our expertise, and our accessible operational teams. Our geo-diverse platform with flexible delivery options lets you evolve alongside industry trends.
Case Studies
