AI-Powered Platform for Intelligent Decisions
itelligence® bridges the gap between human and digital workforces, providing a dynamic suite of AI-driven tools and data solutions that power our global operating model. It transforms Customer Experience (CX) by analyzing trends, turning actionable insights into performance enhancements, while guiding strategic planning. With intuitive visuals generated in real time, itelligence® enables precise execution, driving business growth by balancing analytics with the essential human touch.
Transform Insight into Action, Every Time
Knowledge is power. With the right insights, strategic moves can drive growth. Your contact center data is one of your most valuable assets. It can predict, it can enhance, it can guide. Ultimately, it’s how you see it and use it that makes all the difference. itel’s suite of custom AI solutions breaks down data silos between your organization, your customers and your CX teams, delivering crystal clear insights.
Three AI Solutions for an Elevated Experience
- Predictive Staffing
- AI-Driven Coaching
- Agent Accessible KPI Insights
- Generative AI Automatic QA
Maximize efficiency and unlock the full potential of your workforce with AI-powered tools designed to attract top talent, streamline personalized training, and accelerate continuous performance improvement.
Our employee AI solution enhances recruiting for faster program launches and automates real-time coaching, ensuring your team develops deeper, more relevant skills and stays focused on consistently delivering exceptional, on-brand customer experiences.
- Custom Modeling for Compliance
- Customer Sentiment Mapping
- Automated Workforce Planning
- Transcription and Translation
Powered by custom Gen AI, our OPS.AI solution optimizes workforce management, streamlines workflows, and safeguards your data. Every decision is driven by both analytical precision and empathetic understanding, with real-time insights visualized in a single dashboard.
Custom models evolve with your data, ensuring continuous improvement and peak performance as your business scales.
- Instant Post Call Analytics
- Custom KPI dashboards
- Automated Workflows
- AI Data Extraction and Segmentation
- Automatic PII Redaction
Transform customer engagement and optimize operations with AI-powered insights, advanced call analytics, and real-time quality assurance call data.
CLX.AI enables your team to reach KPIs faster, improve service quality, and make smarter decisions through customized dashboards and AI generated sentiment analysis.
itelligence® Powers Your Outsourcing Needs
itel’s global operating model, powered by itelligence®, creates a continuous, self-sustaining loop of excellence across clients, agents, operations, and customers. Every process is interconnected, driving real-time optimization in recruitment, training, and program performance. By blending global strategy with local execution, we deliver agile and scalable solutions. Tailored to your business, our model flexes, bridging the gap between analytics and human connection.
The Self-Sustaining Loop of Excellence
SHAPING THE FUTURE
Meet itel’s Super Agent© — It’s not what you think
Our Super Agents© are masters of the moment, redefining what it means to work in a contact center. They don’t just react, they anticipate, using AI to deliver faster, smarter solutions. These professionals may not be superhuman, but with tech as their “insight engine”, they are Super Agents© – reshaping the future of the contact center agent. With AI handling the routine, they specialize in what they do best — delivering personalized, and on-brand interactions that build lasting loyalty.
itelligence® is for Quality-Driven Digital Evolution
Not every AI solution is built the same. Our custom solutions protect your data while giving you the flexibility to adapt to your business needs. We’re not here to replace people—we’re here to empower them. itelligence® delivers real-time insights and drives quality across your entire operation. We treat data with care, learning from it to build stronger, more meaningful connections with your customers.
It’s not just about keeping up—it’s about moving forward.
See the difference.