The Self-Sustaining Loop of Excellence
AI-Powered Platform for Intelligent Decisions
itelligence® bridges the gap between human and digital workforces, providing a dynamic suite of AI-driven tools and data solutions that power our global operating model. It transforms Customer Experience (CX) by analyzing trends, turning actionable insights into performance enhancements, while guiding strategic planning. With intuitive visuals generated in real time, itelligence® enables precise execution, driving business growth by balancing analytics with the essential human touch.
AI-POWERED INSIGHTS
Transform Insight into Action, Every Time
Knowledge is power. With the right insights, strategic moves can drive growth. Your contact center data is one of your most valuable assets. It can predict, it can enhance, it can guide. Ultimately, it’s how you see it and use it that makes all the difference. itel’s suite of custom AI solutions breaks down data silos between your organization, your customers and your CX teams, delivering crystal clear insights.
itelligence® FEATURES
Three AI Solutions for an Elevated Experience
- Predictive Staffing
- AI-Driven Coaching
- Agent-Accessible KPI Insights
- Performance Management & Development
- Advanced Call Analytics
- Custom KPI Dashboards
- Custom AI Modeling
- Data Extraction and Segmentation
- End-to-end Automated QA
- Customer Sentiment Mapping
- Automated Workforce Planning
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Why itelligence®
itelligence® Powers Your Outsourcing Needs
itel’s global operating model, powered by itelligence®, creates a continuous, self-sustaining loop of excellence across clients, agents, operations, and customers. Every process is interconnected, driving real-time optimization in recruitment, training, and program performance. By blending global strategy with local execution, we deliver agile and scalable solutions. Tailored to your business, our model flexes, bridging the gap between analytics and human connection.
SHAPING THE FUTURE
Meet itel’s Super Agent© — It’s not what you think
Our Super Agents© are masters of the moment, redefining what it means to work in a contact center. They don’t just react, they anticipate, using AI to deliver faster, smarter solutions. These professionals may not be superhuman, but with tech as their “insight engine”, they are Super Agents© – reshaping the future of the contact center agent. With AI handling the routine, they specialize in what they do best — delivering personalized, and on-brand interactions that build lasting loyalty.
