Skip to content

itel’s CEO Specially Invited to Meet Inter-American Bank’s President

December 20, 2021

IDB aims to create an environment that can catalyze $5.3 trillion US in investment for the LACA Region.

Kingston, Jamaica: December 17, 2021. Earlier this month,  itel’s Founding Chairman & CEO, Yoni Epstein, met with the President of the Inter-American Development Bank (IDB), Mauricio Claver-Carone, during a special round table convened by Jamaica’s Promotions and Investment Agency, Jampro. The IDB’s aim is to create an environment that can catalyze $5.3 trillion US in investment for the region. Epstein was specially invited to represent the Nearshoring sector, which the IDB has identified in its Vision 2023 as a key opportunity for regional growth & integration.  

The IDB is the main source of development financing for Latin America and the Caribbean, and Claver-Carone's visit to Jamaica was part of a regional tour to build brand awareness and mobilize financing. Under his administration, the IDB has formed the largest private sector coalition in the bank’s history, which includes the participation of major international brands like Coca-Cola, Unilever, and Walmart.  

“The Caribbean is my priority,” Claver-Carone asserted during the session. “Being from Miami, the Caribbean is like home for me. I want to make sure we leave a mark and a legacy.” 

The IDB is already financing the Global Services Sector (GSS) Project, aimed at improving skills development and preparing the industry for more higher, value-added job creation. Epstein is the Chairman of the GSS Council, which is executed under the Jamaica Promotions Agency (Jampro). It is the first of its kind in the region. 

“This region is the region to watch,” stated Epstein. “Jamaica has led the charge from very early days in this industry. Even during the pandemic, we have stayed resilient, protected our people, and continued to grow.” Reinforcing Claver-Carone's message about the region and all that it has to offer, Epstein spoke to the sector’s strong public-private partnership, compared to other regions. Building the industry and changing the stigmas attached to it is a shared job between private and public sectors, including key partners, like the IDB.  

Epstein further highlighted how the industry offers clear career paths that can move people up and across the chain. Through initiatives like the GSS Project, which offers leadership training and development, the industry will continue to be strengthened and be seen as offering exciting opportunities for career potential that will help to eliminate ‘brain drain.’ No longer will bright young graduates feel the need to go overseas to build the career of their dreams.  

Epstein’s company, itel, was founded in Jamaica and is now the biggest homegrown customer experience provider in the region, with operations in 11 countries in North America, Latin America and the Caribbean. 

Learn more about itel's journey and its international locations. Visit our Insights Page.

View more

More from the Press Releases section

itel Celebrates Grand Opening of its New Site in Kingston

itel celebrates the grand opening of its state-of-the-art, 90,000 sq. ft facility and contact center in Kingston, Jamaica, with an event held on May 2...

itel Continues St Lucia Expansion with the Opening of its Third Site in Vieux Fort

Two years after opening its first site in Saint Lucia, itel, the Caribbean’s largest regionally-founded business process outsourcer, celebrates the ...

itel Invests Millions in Guyana Contact Center Operations

One year after itel acquired Guyana's Emerge BPO, the international award-winning customer experience provider announced that it plans to invest a tot...