Skip to content

itel Celebrates Grand Opening of its New Site in Kingston

May 26, 2022

Unveils Employee-Centred Design of US$7M facility

(KINGSTON, Jamaica, May 25, 2022) – itel, an award-winning customer experience provider founded in Jamaica, celebrated the grand opening of its newest site located on Chalmers Avenue, in Kingston, with an event held on May 25. Next month, itel celebrates its 10-year anniversary and this is its second location in the capital city. The Most Hon. Andrew Holness, ON, PC, MP, Prime Minister, gave the keynote speech to commemorate the evening.

Inspired by the modern sleekness of Silicon Valley and the breathtaking landscapes of the Caribbean, Chalmers is a 90,000 sq. ft facility with ergonomic workspaces and stunning environmental design, and aesthetics that seek to elevate the senses and inspire all who enter its doors.

itel Founding Chairman and CEO, Yoni Epstein, explains, "We are proud to say we have built a world-class, state-of-the-art facility that marries beautiful artistic design with functionality, security, and employee experience at the fore. We have unveiled the finest contact center, and perhaps the finest corporate building in Jamaica, and one that can rival any facility in the world.”

Construction of the space commenced in 2020, and despite supply-chain challenges posed by the COVID-19 pandemic, itel stayed the course, and operations began in March of 2022. The building currently houses 825 employees and provides 1,140 seats, for a total employee capacity of 1,400. At maximum capacity, the site will annually contribute US$60 million to the local economy. This year, Chalmers Commercial (the landlords) will begin construction on a second building for itel on the adjacent lot, which will launch in 2023.

The Prime Minister, Andrew Holness, noted the significant contribution that entrepreneurs, like Epstein, make to the local economy, and to the country as a whole. He highlighted itel's importance as a job creator. "Yoni has made the investment to put in the computer systems, to train the people, to offer the services of the global service industry and the knowledge service industry. The people who are employed here will earn a wage, they will earn a competitive salary, and that's all private, but Jamaica has benefitted so significantly."

itel celebrates its 10-year anniversary next month.

Learn more about itel's bilingual, end-to-end Inbound & Outbound, Voice and Non-voice customer experience management solutions that can be tailored to industry-specific needs.

View more

More from the Press Releases section

itel Continues St Lucia Expansion with the Opening of its Third Site in Vieux Fort

Two years after opening its first site in Saint Lucia, itel, the Caribbean’s largest regionally-founded business process outsourcer, celebrates the ...

itel Invests Millions in Guyana Contact Center Operations

One year after itel acquired Guyana's Emerge BPO, the international award-winning customer experience provider announced that it plans to invest a tot...

itel Awarded Frost & Sullivan’s Best Practices 2022 “Customer Value Leadership” Award

Frost & Sullivan recently assessed the nearshore (Americas) customer experience outsourcing services market, and recognized itel with the 2022 Custome...