Our work-at-home network provides a scalable and flexible platform to leverage North America's highly sophisticated business infrastructure, multicultural talent and diverse and specialized expertise.
Unlike many global CX providers affected by the pandemic, we didn’t jump into providing work-at-home CX delivery overnight. In 2017, long before COVID accelerated the work-at-home revolution, itel purchased the industry’s leading remote-optimized platform. Now, through our secure and proven technological backbone, our North American operations give many top brands access to reliable infrastructure and a skilled workforce.
When you use our onshore services in North America, you’ll have direct access to experienced customers who also serve customers – hand-picked brand ambassadors and industry experts who provide elevated customer experiences.