Unlike many global CX providers affected by the pandemic, we didn’t jump into providing work-at-home CX delivery overnight. In 2017, long before COVID accelerated the work-at-home revolution, itel purchased the industry’s leading remote-optimized platform. Now, through our secure and proven technological backbone, our North American operations give many top brands access to reliable infrastructure and a skilled workforce.

When you use our onshore services in North America, you’ll have direct access to experienced customers who also serve customers – hand-picked brand ambassadors and industry experts who provide elevated customer experiences.