When are Chatbots Helpful? 4 Customer Support Scenarios
AI Chatbots can bring greater speed, efficiency, and accuracy to your customer experience. But when is it best to employ a Bot? We look at four common customer issues…
Case Studies
Client in Genetic Sciences Sees 4-Point Increase in CSAT & Issue Resolution Scores
This Genetic Sciences Client witnessed a 2-4 point increase in CSAT and Issue Resolution scores as itel agents surpass other business lines...
Stories
The Benefits of Cross-Training Agents
Cross-training agents can provide many benefits, such as maximizing cost savings and efficiency. Learn how we use cross-training at itel to strategically optimize our workforce.
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