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When are Chatbots Helpful? 4 Customer Support Scenarios 

AI Chatbots can bring greater speed, efficiency, and accuracy to your customer experience. But when is it best to employ a Bot? We look at four common customer issues…
Case Studies

Client in Genetic Sciences Sees 4-Point Increase in CSAT & Issue Resolution Scores

This Genetic Sciences Client witnessed a 2-4 point increase in CSAT and Issue Resolution scores as itel agents surpass other business lines...

The Benefits of Cross-Training Agents

Cross-training agents can provide many benefits, such as maximizing cost savings and efficiency. Learn how we use cross-training at itel to strategically optimize our workforce.

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