Skip to content

itel earns Frost & Sullivan’s 2022 Nearshore Customer Value Leadership Award

February 16, 2022

As one of the fastest-growing customer experience providers in Latin America and the Caribbean (LACA) and one of the rising stars in the nearshore space, itel demonstrates that sustained rapid growth is possible. By continuously expanding into new geographies while preserving the agility and C-Level involvement of smaller firms, itel has become a formidable provider for U.S. customers, earning them Frost & Sullivan’s 2022 Nearshore (Americas) Customer Value Leadership Award in the customer experience outsourcing services market.

Explore the Award Highlights

Frost & Sullivan Report

Learn more about Frost & Sullivan’s 2022 Nearshore Customer Value Leadership Award, including the award criteria, the analysis of the business and customer impact and how itel earned such a prestigious recognition.

Learn more about itel’s award-winning customer experience and flexible nearshore solutions.

View more

More from the Stories section

What Has Changed in Customer Service?

We interview bestselling author and renown customer experience expert, Shep Hyken, as we discuss recent shifts in customer service.

itel SPOTlight: Astrid Romero

Meet Astrid, one of our Engagement Champions. Learn more about her role and why her goal is to make everyone's 'itel experience' the best.

Should You Outsource Your Customer Support?

CX outsourcing has many benefits, but some companies are still unsure. If you have questions, here's why the nearshore could hold the answers.