Travel is resuming. But people still have lingering concerns that keep them from booking. Here's 4 ways companies can use CX to win travelers back.

For itel’s “Year of You”, we wanted to highlight employee success stories, starting with Jamel Brown, Operations Supervisor at itel Montego Bay,...

At itel's Innovation Lab, clients can find new, exciting ways to enhance their customer experience. Learn more about this innovation powerhouse.

If you’re going to digitize your customer experience, do it fast. Here's why younger consumers will not forgive brands who fail to adopt new tech an...

As one of the fastest-growing customer experience providers in Latin America and the Caribbean and one of the rising stars in the nearshore space, ite...

Most companies want to build brand love and long-term relationships with their customers. Here's why that can't happen without looking to your EX.

When it comes to customer experience, digital services aren’t just preferred. They're expected. Here are tips for accelerating your digital transfor...

itel Founding Chairman & CEO, Yoni Epstein, shares with us the lessons he'll be taking into 2022 and why itel has declared this year the "Year of You"...

Learn about the “Great Shift” and 4 other trends in CX outsourcing that experts predict will shape the coming year...

Customer service is no longer a numbers game. Learn why CX providers are investing in new technologies that put human connection first.