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Stand Out by Bringing a ‘Concierge’ Experience to Online Education

In the U.S., there are currently 2,500 colleges offering online learning programs. How can providers stand out and gain a greater share of the $74 bil...

Solving the Great Breakup: How BPOs Can Empower and Retain Women Leaders

Women are leaving companies at twice the rate of men, and this is a cause for concern. For Women's History Month, we look at ways that BPOs can “mak...

Designing a Digital Experience Around Banking Apps: A Way to Court Younger Consumers

Banking providers are at a crossroads. How can banks retain younger customers if the old business models no longer appeal? App-based CX may be the key...

How UK Businesses Can Benefit from Cross-Atlantic Outsourcing

Want to access the latest tech, source more talent and enjoy 23% less travel time than with other outsourcing destinations? Here's why UK businesses s...

Three Ways Telcos Can Win in a 5G World

5G is here. But its full revenue potential hasn't been unlocked in the B2C market. Could these three CX approaches be the key?

Building Contact Center Love: Why We All Need More Multilingual Agents

Demand for bilingual workers has increased almost 130% and there’s one reason why contact centers should focus on attracting more multilingual agent...

Building Contact Center Love: How to Attract a Diverse Workforce in 3 Steps

Diverse companies are more innovative and are 36% more profitable. So, how can you increase diversity in your workplace? Here are three steps.

The Real Way Outsourcers Can Become True CX Partners

For some, a vendor relationship is just a vendor relationship. But there's a different kind of success to be had when organizations see outsourcers as...

Building Contact Center Love: 4 Myths and 4 Realities About Attracting and Retaining Millennials

Millennials are often misunderstood. Viewed as disloyal and hard to retain, it could be that employers just aren't giving them what they want. Time to...

Providing Customer Support in the Era of Social Commerce and the TikTok Retail Model

If social commerce is the gateway to younger consumers, does this mean that social media will become the primary channel for customer support?