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How to Solve e-Retailers’ 3 Main Customer Service Challenges   

Why are only 44% of Americans satisfied with the online retail experience? Is it a case of fickle consumers or something else...

How the Right CX Partner Can Help You Navigate a Busy Summer of Auto Claims  

75% of Americans are planning summer road trips. This also means a rise in accidents and auto claims, which is why you need effective claims managemen...

Why Technical Support is So Critical for K-12 Online Learning

Why prompt tech support is so critical for the 3 million K-12 students in the U.S. learning entirely online.

YOUnique: Khalid Shaw

Meet Khalid Shaw, Maintenance Manager at itel Jamaica. Learn how he's a vital part of the team, ensuring our facilities are always running smoothly.

Fixing Telecom’s Bad Reputation for Customer Service

Americans rate telecom companies as one of the poorest for customer service. Why is that and how can we turn negative perceptions into positive ones?

The Hidden Ways a Good Outsourcer Can Create Value for Your Business 

Outsourcers aren’t just a way to reduce operational expenses. Here are some hidden ways they can create added value for your business...  

How Financial Service Providers Can Retain the Trust Advantage in Uncertain Times 

How can traditional banks retain the consumer trust advantage even in uncertain times and within an increasingly competitive industry?

Closer Look at LaCa Booklet

Want to know more about outsourcing to Latin America and the Caribbean (LaCa)? Download our guide to top LaCa locations and their unique benefits...

Authentic CX Blueprint: Your Map for Building Stronger Customer Relationships

Losing customers or worried about catering to younger generations? Authentic CX may be the key! Download our e-Guide...

Catering to the 3 Travel Trends of 2024 

Many wonder what the travel outlook will be for 2024. Travelers may be looking at getting more value for their money, but that's led to some intriguin...