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To Grow, Cryptocurrency Companies Need Better Customer Care

Many people are intrigued by cryptocurrency. But the thing that stands in the way of mass adoption is sub par customer support.

Employee Wellness the Focus During Health & Safety Month  

A lot goes on behind the scenes of a smooth-running workplace. For World Health Day, we thought it fitting to lift the veil and explain the vital resp...

4 Ways Your CX Can Boost Travelers’ Trust & Bookings

Travel is resuming. But people still have lingering concerns that keep them from booking. Here's 4 ways companies can use CX to win travelers back.

Meet Jamel Brown: One of itel’s Rising Stars

For itel’s “Year of You”, we wanted to highlight employee success stories, starting with Jamel Brown, Operations Supervisor at itel Montego Bay,...

itel’s Innovation Lab Offers Clients New Ways to Solve CX Challenges

At itel's Innovation Lab, clients can find new, exciting ways to enhance their customer experience. Learn more about this innovation powerhouse.

Younger Consumers Demand Digital-First Customer Experience

If you’re going to digitize your customer experience, do it fast. Here's why younger consumers will not forgive brands who fail to adopt new tech an...

itel earns Frost & Sullivan’s 2022 Nearshore Customer Value Leadership Award

As one of the fastest-growing customer experience providers in Latin America and the Caribbean and one of the rising stars in the nearshore space, ite...

Want More Brand Love? Look to Your EX

Most companies want to build brand love and long-term relationships with their customers. Here's why that can't happen without looking to your EX.

itel Helps Companies Digitally Transform CX Capabilities

When it comes to customer experience, digital services aren’t just preferred. They're expected. Here are tips for accelerating your digital transfor...

The Lessons of 2021 I’ll Be Bringing into 2022

itel Founding Chairman & CEO, Yoni Epstein, shares with us the lessons he'll be taking into 2022 and why itel has declared this year the "Year of You"...