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Accelerating Digital Transformation: The Critical Role of CX Vendors in Financial Services

With rising competition, financial service providers are being forced to accelerate their digital transformation and CX vendors play a critical role.

Insurers Face a Rough Season Ahead for Winter Claims

Winter may seem far off, but insurers may want to prepare for the rise in insurance claims as the U.S. braces for more severe winter storms.

itel SPOTlight: Michelle Yeo

Meet Michelle Yeo, EVP of itel’s People Resources & Culture department. Learn about her role, and why it's her job to ensure our people are happy.

Why Our Eleventh Anniversary Feels Even More Momentous

itel celebrates its 11th anniversary with a special message from Founding Chairman and CEO, Yoni Epstein.

Operators Get Ready as Cruises are Making a Comeback

Cruise travel is finally making a comeback. If 2023’s Wave Season is any sign, cruise operators may want to get ready for an even bigger year ahead....

BPOs Can Make a Big Environmental Impact

The environment is in crisis. Fortunately, outsourcers are uniquely positioned to ignite real change in the world, leading to big impacts.

3 Reasons AI Cannot Replace the Need for Human Agents

With AI’s increasing sophistication, does that mean it can finally replace human agents? Here are 3 reasons that’s not likely to happen, yet.

Telcos Face a Transformational Time

The real transformation that telcos face may not be 5G deployment, but creating a digital experience that also captures the loyalty of young consumers...

6 Professional Skills Shared by Moms and Contact Center Agents

Think parenting skills don’t apply to the working world? Think again. These 6 transferrable skills will set you up for professional success.

Utility Leaders in a Pinch to Find Cost Saving Measures

U.S. utility providers are caught between raising consumer rates to fund necessary infrastructure upgrades or keeping customers happy. Could outsourci...