Brittany Hodak, celebrated speaker and bestselling author, explains the 3 pivotal stages of employee experience and why each is critical to CX success...

What does it mean to be a "data led" CX partner? Though it’s standard practice to collect and report data, what matters most is how you use it.

Who is switching energy providers and why? We investigate two key energy markets, the U.S. and UK, to see why some consumers are more prone to switch...

Fitness is being virtualized, gamified and made accessible at home through connected devices. What support will be needed to serve this $34 billion in...

Console culture is very much alive. But gamers are often left with limited support options after the holidays. Here’s how game companies can remedy ...

With rising competition, financial service providers are being forced to accelerate their digital transformation and CX vendors play a critical role.

Winter may seem far off, but insurers may want to prepare for the rise in insurance claims as the U.S. braces for more severe winter storms.

Meet Michelle Yeo, EVP of itel’s People Resources & Culture department. Learn about her role, and why it's her job to ensure our people are happy.

itel celebrates its 11th anniversary with a special message from Founding Chairman and CEO, Yoni Epstein.

Cruise travel is finally making a comeback. If 2023’s Wave Season is any sign, cruise operators may want to get ready for an even bigger year ahead....