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Where’s My Package? Why Fulfillment Challenges Affect CX

COVID-Ready Buildings Feature Modern Environmental Design

Modern environmental design blended with COVID-ready features make itel buildings not only safe and functional for employees, but entirely reimagined ...

Meet The Team Part One: Our Strategic Growth & Development Leaders

itel has long been sought after for its smart solutions and valuable insights when it comes to delivering a superior customer experience (CX) for some...

Unveiling a New Brand: The itel Team Welcomes a New Look

The itel brand has a new look and employees were lucky to get a sneak peek at the new name, logo, and itel’s ambitious new vision for the future …

5 Ways AI is Taking Over Learning

Artificial Intelligence (AI) is a hot topic that has been on the lips of almost everyone for half a decade.

What Did 2020 Teach Me About Navigating Uncertainty?

Every business leader knows that uncertainty is one of the greatest challenges we all face.

Building the Culture of a Modern BPO in the Shadow of Zappos

The founder of Zappos, Tony Hsieh, passed away in tragic circumstances recently at the far-too-early age of 46.

3 Reasons to Invest in Employee Experience

Employee experience plays a significant role in keeping any company ahead of the game.

5 Reasons Collections is More Than Chasing People for Money

Being a collections agent isn’t always easy.