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Thinking Outside the Box: How to Solve Three Sources of Subscriber Churn 

The subscription sector is booming, but churn is rising. How can brands solve this? By reducing three main sources of customer frustration ...

How to Solve Banking’s Most Pressing CX Challenges  

Here are three main CX challenges that banks face and some innovative solutions that can help you exceed customer expectations. 

YOUnique: Daniel Stein

Meet Daniel Stein, itel’s new VP of Sales. Hailing all the way from South Africa, he heads itel's global sales team. Learn more about his role...

Negotiating Past the Price Barrier 

As we head into retail's biggest season, how can sales agents get past price-sensitivity and the "inflation overhang" still gripping consumers...

How Streaming Platforms Can Regain Profitability

The streaming wars might be over, but the long-term winners may be those who can truly leverage data and AI to elevate the user experience...

CXpert Insights: Selling the Future of BPO Destinations 

Daniel Stein, itel's new VP of Sales, explains his momentous decision to transition from a South African BPO to selling Caribbean outsourcing...

The Era of the Super Agent©  

Years ago, we explored new technologies that were revolutionizing contact center careers and the CX industry. Now the Era of the "Super Agent©" is he...

Three Ways to Better Manage the Healthcare AEP   

Health insurance is complex, requiring support and advice. So how do you ensure you don't get inundated with member inquiries during the AEP?

How AI Analytics Can Give Car Rental Companies a New Edge 

AI can give car rental companies a new competitive edge against car shares and ride hailing apps, but it all starts with having the right data...

YOUnique: Jose Blanco  

Meet Jose Blanco, a Customer Experience Coach from itel Honduras. He is responsible for ensuring a high quality of service, helping our supervisors be...