Why prompt tech support is so critical for the 3 million K-12 students in the U.S. learning entirely online.

Meet Khalid Shaw, Maintenance Manager at itel Jamaica. Learn how he's a vital part of the team, ensuring our facilities are always running smoothly.

Americans rate telecom companies as one of the poorest for customer service. Why is that and how can we turn negative perceptions into positive ones?

Outsourcers aren’t just a way to reduce operational expenses. Here are some hidden ways they can create added value for your business...  

How can traditional banks retain the consumer trust advantage even in uncertain times and within an increasingly competitive industry?

Want to know more about outsourcing to Latin America and the Caribbean (LaCa)? Download our guide to top LaCa locations and their unique benefits...

Losing customers or worried about catering to younger generations? Authentic CX may be the key! Download our e-Guide...

Many wonder what the travel outlook will be for 2024. Travelers may be looking at getting more value for their money, but that's led to some intriguin...

Rising costs and interest rates. It’s no surprise that many tech companies are scaling back their CX teams. Here's an alternative cost-saving soluti...

Meet Kryzzia Cyr, a Customer Experience Site Lead at itel. Learn more about her role and how she's taking our team performance to the next level.