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Leveraging the Latest CX Technology to Build High Performing Teams 

Learn how we streamlined all performance management tools into one interface with iFOMS, leading to a 5-point increase in Quality Scores in only 8 mon...

Keeping Your Data Safe: itel’s Advanced Cybersecurity Technologies Mitigate Thousands of Incidents Per Year

Find out how itel’s rigorous data protection standards, processes, and AI-infused technologies, help identify threats before they become breaches...

itel’s Industry Leading CX Delivery Helps US-based Global Retailer with Channel Leading CSAT

Find out how itel's reliable staffing and training model helped them achieve #1 CSAT for this global retailer, surpassing 14 other vendors in capabili...

itel Ramps Hospitality Client’s CX Operations Over 30% in 90 Days

Learn how we helped one of the largest hospitality brands in the world to ramp up their customer support during peak travel season.

itel Automation Reduces Workforce Analyst Work Times by 90 Percent

Learn how our Innovation Team used automation to transform a manual process into a highly efficient semi-automated task, boosting productivity.

Client in Genetic Sciences Sees 4-Point Increase in CSAT & Issue Resolution Scores

This Genetic Sciences Client witnessed a 2-4 point increase in CSAT and Issue Resolution scores as itel agents surpass other business lines...

Retail Client Sees Agent Success Rates Boosted by 75% Thanks to New Way of Working

With a wide variety of customers, this leading office retailer found it challenging to meet customer expectations and observed a sudden decline in the...

Leading Caribbean Utility Provider Reduces Call Times by 14 Percent

Before itel assumed 100% of their customer support, this leading Caribbean utility company struggled with long customer wait times and an inefficient ...

itel’s Flexible CX Saves an Insurance Agency $200K per Year

Learn how itel helped this leading insurer maintain its stellar reputation by keeping customers happy. Delivering nearshore customer support and onsh...

Leading digital retailer of personalized products expands into Saint Lucia with 92% CSAT scores and record-low attrition

When the global pandemic hit, business instantly became unpredictable for the leading digital retailer and manufacturer of high-quality personalized p...