Skip to content
Insights

Proven results and expertise at your fingertips.

 

Receive the latest itel news and CX industry insights, straight to your inbox, every month.

Subscribe To Our Newsletter
All
Case Studies
Stories

Leading Caribbean Utility Provider Reduces Call Times by 14 Percent

Before itel assumed 100% of their customer support, this leading Caribbean utility company struggled with long customer wait times and an inefficient ...

itel’s Flexible CX Saves an Insurance Agency $200K per Year

Serving American customers for over 50 years, this licensed insurance agency is ranked as a leader in customer satisfaction. Since 2017, itel has cont...

Leading digital retailer of personalized products expands into Saint Lucia with 92% CSAT scores and record-low attrition

When the global pandemic hit, business instantly became unpredictable for the leading digital retailer and manufacturer of high-quality personalized p...

U.S. third-party collections agency drives growth in collections revenue through optimized and cost-effective nearshore team

itel was selected as the vendor of choice and now handles collections for a mix of low to super high accounts across financial services, retail and te...

Global insurance company meets customer demand with itel Work-at-Home

More than ever the insurance industry has embraced “customers serving customers” to provide meaningful customer experiences.

Leading U.S. telecom company sees 130% increase in monthly sales with new itel sales team.

They chose itel as their nearshore service delivery partner to help recruit the best sales talent and increase revenue.

Chat service provider adapts to variety of client service changes offered in response to pandemic.

As query volumes returned to steady numbers, in-person Sales and Service appointments reduced by well over 50%.

Chat service provider for elite messaging experience powered by human interaction.

itel helps to deliver on their promise to create dynamic conversations to build trust and relationships that deliver results.

U.S. telecommunications company hires and retains top sales talent with competitive bonus structure and talent optimization platform.

With a legacy of providing exceptional customer experiences, a large U.S. telecommunications company began finding it difficult to hire and retain top...

Leading hospitality brand emerges stronger after months-long service pause at onset of pandemic

In response to the global pandemic, Reservations and Customer Care operations were closed for one of the world’s largest hospitality companies from ...