Skip to content
Insights

Proven results and expertise at your fingertips.

 

Receive the latest itel news and CX industry insights, straight to your inbox, every month.

Subscribe To Our Newsletter

itel Ramps Hospitality Client’s CX Operations Over 30% in 90 Days

Learn how we helped one of the largest hospitality brands in the world to ramp up their customer support during peak travel season.

itel Automation Reduces Workforce Analyst Work Times by 90 Percent

Learn how our Innovation Team used automation to transform a manual process into a highly efficient semi-automated task, boosting productivity.

Client in Genetic Sciences Sees 4-Point Increase in CSAT & Issue Resolution Scores

This Genetic Sciences Client witnessed a 2-4 point increase in CSAT and Issue Resolution scores as itel agents surpass other business lines...

Retail Client Sees Agent Success Rates Boosted by 75% Thanks to New Way of Working

With a wide variety of customers, this leading office retailer found it challenging to meet customer expectations and observed a sudden decline in the...

Leading Caribbean Utility Provider Reduces Call Times by 14 Percent

Before itel assumed 100% of their customer support, this leading Caribbean utility company struggled with long customer wait times and an inefficient ...

itel’s Flexible CX Saves an Insurance Agency $200K per Year

Serving American customers for over 50 years, this licensed insurance agency is ranked as a leader in customer satisfaction. Since 2017, itel has cont...

Leading digital retailer of personalized products expands into Saint Lucia with 92% CSAT scores and record-low attrition.

When the global pandemic hit, business instantly became unpredictable for the leading digital retailer and manufacturer of high-quality personalized p...

U.S. third-party collections agency drives growth in collections revenue through optimized and cost-effective nearshore team.

itel was selected as the vendor of choice and now handles collections for a mix of low to super high accounts across financial services, retail and te...

Global insurance company meets customer demand with itel Work-at-Home

More than ever the insurance industry has embraced “customers serving customers” to provide meaningful customer experiences.

Leading U.S. telecom company sees 130% increase in monthly sales with new itel sales team.

They chose itel as their nearshore service delivery partner to help recruit the best sales talent and increase revenue.