insights

2022 Outsourcing Predictions

January 25, 2022

Times are uncertain…

As your company plans its quarterly strategies and contemplates which road to take in the following months, it helps to know what trends we can expect in the outsourcing industry, particularly when it comes to customer experience delivery.

Here, industry experts give us a glimpse into the unique challenges, trends, and solutions that can help companies to better understand and navigate the changes ahead.

Learn about the “Great Shift” that experts predict will be the top trend in outsourcing and 4 other trends that will help shape the coming year.

Click Here to view or download your free PDF copy of “itel Predictions 2022"

Cover image for itel's 2022 CX Predictions. Image of a man paddle boarding at sunset

More from the Stories section

The AI Paradox: How to Address Concerns and Close the AI Gap

Why do most business leaders want AI but fail to implement it in their contact centers? We explore the AI paradox at the heart of modern CX management...

Small but Strategic: The Value of Outsourcing Destinations Like Belize

Is a country’s size no longer relevant? As we enter the age of high-value customer engagements, will small but strategic destinations win out?

Insurers Can Guide Americans Through Healthcare Confusion

Substantial changes could be coming to U.S. healthcare and Americans will be looking for someone to guide them through changes in health plans and pol...