Technology
Get ahead of competitors and lead the next disruption with cutting-edge support.
Innovation is the main driver of growth and success for businesses in Tech, so there’s a constant race to find the “Next Big Thing”.
Artificial intelligence (AI) is already revolutionizing the way we live and work, while advancements in robotics, biotechnology, cloud computing and IoT continue to transform the world. This means your emerging tech solutions will be in greater demand, but this will also require greater customer support.
In such a constantly changing landscape, how do you stay flexible, cost-efficient, and on top of market trends and business needs, all while delivering the best customer experiences?
We can work with you to balance these shifting priorities, while using the latest CX technologies to enhance service delivery.
How we help
We understand the unique challenges that come with running a highly nuanced tech business. For instance, over half of businesses are already using AI for customer service tasks. However, 60% of customers still prefer to speak with a live agent for complex issues.
It’s a delicate balance and we can help you find that ideal “sweet spot” between efficiency, speed, and human touch, employing the best of technology and people to bring your customers a superior user experience.
Data-Driven Personalization
Two thirds of executives rank personalization as a top customer experience priority. Organizations that offer personalization often see their revenue increase anywhere from 10%-30%.
Those who can capture, analyze, and leverage data at scale, to personalize and optimize the customer journey will be the ones to gain a competitive edge.
With our global connectivity and enterprise-grade infrastructure, we gather big customer data and leverage advanced analytics and machine learning through our AI-powered platform, itelligence®, which allows us to provide a highly personalized experience that can even help you with new product development and launches.
Humanized Touchpoints
It’s easy to envision a completely digitized customer experience built on Gen AI.
While AI technologies can manage mundane tasks and add greater speed and efficiency to every customer interaction, that doesn’t mean it’s the right solution for every touchpoint.
We can help you determine where you should keep those human touchpoints in your digital journey, to enhance connection and build true brand loyalty. For those moments when empathy, nuanced emotion, and creative problem-solving are needed.
Co-Innovation & Exploration
As a technologically fluid organization, we won’t prescribe any one solution. We work in tandem with clients to design and implement new digital solutions or integrate them into existing systems.
For instance, chatbots can reduce operational costs by as much as 30% and we can work with you to integrate these kinds of automations and AI systems that streamline the customer journey.
Powerful Privacy and Security Measures
Today’s hackers are becoming increasingly sophisticated, while laws around data privacy, data use, and protection are constantly evolving and becoming increasingly stringent.
We can help ensure that you’re compliant with industry regulations. Using the latest AI-enabled threat detection software, security protocols, and our dedicated Information Security and IT teams, we make sure that your data, and that of your customers, is safe in our hands.
