The itel Way
We believe that the best experiences come from passionate people, inspired by innovative workspaces, empowered through technology, and united by a collaborative, family-like culture.
Our unique and engaging company culture is the secret of our success.
At itel, we are committed to the EX=CX philosophy, because you can’t deliver outstanding service without an employee experience that engages team members and ignites performance excellence.
To bring out the best in our teams, we invest in continuous learning and career development, community outreach, inspiring workspaces, and fun activities. Yes, fun! Because our goal is to create a rewarding employee experience, where people feel empowered and connected.
All too often, company cultures are divided by generational gaps, hierarchy, and individual differences. But, at itel, we see things differently.
We strongly believe in collaboration and building cohesion, because the greatest ideas and the best problem-solving comes from diverse perspectives and experiences.
Evolving the Super Agent
We use advanced technology to do more than automate tasks. We’re creating the next generation of Super Agent© by building sustainable, tech-enhanced career paths that give our employees valuable exposure to AI solutions, technical skills, and digital tools that elevate performance, enhance efficiency and drive continuous innovation in customer service.
We have the happiest, most inspiring, and productive workplaces in the industry.
Our workspaces aren’t just functional. They’re beautiful, inspiring, and are purposefully designed to maximize employee comfort, enhance performance, and boost creativity. It’s why our employees like coming to work. It’s also a bonus for clients who enjoy coming for site visits.
Genuine, on-brand CX only happens in environments that look and feel good.
We not only customize our production floors with on-brand visuals and special touches unique to each business, we nurture a culture of high performance by also making the workplace enjoyable, keeping creative juices and productivity flowing.
We embrace this approach through:
- Unique social ‘chill’ spaces
- Business casual attire that embraces positive self-expression
- Comfortable and spacious workstations
- On-site banking and access to other personal conveniences
- Vibrant wall art and decor
- Employee wellness facilities and programs
Our Open Door Policy
Processes, not red tape, are key to staying nimble without sacrificing quality. We remove barriers from decision-making and maximize responsiveness by maintaining a flat organizational structure with easy access to leadership.
The aim is to keep things simple, so we can solve problems quickly, help you pivot when necessary and pursue new opportunities.
Good design creates moments of genuine connection and collaboration. Just check out our spaces…
True innovation happens when we collaborate and we want team members to foster strong relationships across the entire organization, and with the clients they support. That’s why we’ve created comfortable and eye-catching places that encourage networking, socializing, and the sharing of ideas.