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IT'S DIFFERENT AT ITEL

When you become an ‘iteler’, you're part of a diverse and high-performing international team.

We all have special strengths, skills, and dreams. At itel, you can become whoever you want to be in a culture that promotes belonging while valuing uniqueness.

JOIN OUR TEAM

Ready to join the coolest contact center on the globe?

Check out what’s available in your country:

"Teamwork makes the dream work. Being able to help your peers grow, being able to help them find their skills and being always open for feedback to ensure communication. That’s team itel."
Lashawn Tait Operations Supervisor - Guyana
"itel EXchange has been a great experience. Getting to spend time with an iteler from another site really shows how itel is one big family."
Nadia Reyes Customer Service Rep - Honduras
"I think cultural exchange is important because it allows us to embrace the diversity of the itel family."
Antoney Perrier Software Developer - Montego Bay, Jamaica
"I believe itel is the best place to work at because it gives a lot of room for growth and opportunities."
Antonious Kydd Operations Supervisor - Saint Lucia
"itel is one of the best teams to be a part of because we take into account the needs of our employees, while ensuring we also meet the needs of our clients."
Melanie Fraser Trainer - Guyana
IT’S NOT WHAT WE DO, BUT HOW WE DO IT

We do things the itel Way.

We are Caribbean born, culturally diverse, and we care for our clients, team members and our communities. We lead on the cutting-edge of customer experience delivery, in a modern and expanding industry. Our rapid growth and success demonstrate our commitment to delivering the best customer and employee experiences. Even if that means thinking way outside the box.

Beautiful, Modern Facilities

Inspiring spaces designed for employee wellbeing and comfort.

Family-Oriented Culture

We’re all in this together.

Open Door Policy

Easy access to leadership enhances collaboration.

Professional Development

Ongoing opportunities for career growth & advancement.

Fun at Work

We like to work hard and play hard.

Stories

i am itel

SOCIAL RESPONSIBILITY

Be a part of social change.

A sense of purpose is what drives us. Not only to be a touchstone for our customers, but to make a difference in the lives of our team members and their communities. We believe in being a force for good by acting on issues that matter to our communities and behaving in socially responsible ways. In 2019, we launched the 4Ys Foundation, a charitable organization entirely funded by the company. From beach cleanups to charity fun runs and donation drives, we give plenty of opportunities to volunteer throughout the year.

Learn More about our 4Ys Foundation

CONTINUOUS LEARNING

When our people grow, our company grows.

Develop new skills, gain professional experience, and explore different opportunities in a company culture dedicated to nurturing talent and incubating great ideas. Our ongoing training & development programs feature a mix of virtual and in-person classrooms, as well as traditional and new-school teaching methodologies. Using the latest technology, as well as gamification and micro-learning, we adapt our training programs to different learning styles, while individual assessments allow us to deliver targeted coaching to support our people’s growth and development.

Strong minds embrace diversity.

We’re a collective of go-getters and free thinkers with fresh ideas and wise insights, and we believe in an inclusive workplace where everyone belongs. We maintain an open and welcoming culture that believes in positive self-expression and the value of diverse backgrounds and perspectives. Whether you’re a Gen Xer, Gen Z, Millennial, or Zoomer, and regardless of where you come from, if you have the right mindset, you can “be itel” too.

Wellness matters.

We believe that employee wellness should be top of mind. Wellness includes everything that contributes to someone’s physical, mental, and financial wellbeing. At itel, we not only offer comprehensive health coverage and on-site medical services, such as doctors, nurses, and on-call psychologists, we also provide our team members with various health, wellness, and financial planning programs throughout the year. While our modern workspaces are purposely designed to maximize employee health, safety and comfort.

Some of Our Awards

They love us because our people love us.

Silver Stevie Award® (2024)
IAOP (2024/2023) Global Outsourcing 100®
Global Sector Services Association of Jamaica (2023)
Outsource to the Caribbean (2018/19)
Outsource to the Caribbean (2018/19)