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Stories

3 Reasons to Invest in Employee Experience

Employee experience plays a significant role in keeping any company ahead of the game.
Case Studies

Chat service provider adapts to variety of client service changes offered in response to pandemic.

As query volumes returned to steady numbers, in-person Sales and Service appointments reduced by well over 50%.
Stories

Building the Culture of a Modern BPO in the Shadow of Zappos

The founder of Zappos, Tony Hsieh, passed away in tragic circumstances recently at the far-too-early age of 46.
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