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About
Why itel?
Culture
Leadership
The 4Ys Foundation
News & Press Releases
Locations
Caribbean
Latin America
North America
Services
Capabilities
Customer Experience Management
Digital Services & Transformation
Innovation Lab
Industries
Automotive
Energy
Entertainment & Gaming
Fintech
Healthcare
Insurance
Retail & eCommerce
Technology
Telecom & Media
Travel, Logistics & Hospitality
Insights
Careers
Contact Us
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Stories
3 Reasons to Invest in Employee Experience
Employee experience plays a significant role in keeping any company ahead of the game.
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Case Studies
Chat service provider adapts to variety of client service changes offered in response to pandemic.
As query volumes returned to steady numbers, in-person Sales and Service appointments reduced by well over 50%.
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Stories
Building the Culture of a Modern BPO in the Shadow of Zappos
The founder of Zappos, Tony Hsieh, passed away in tragic circumstances recently at the far-too-early age of 46.
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