Higher education has gone online, and though demand for university or college-level programs peaked during the COVID-19 pandemic, it has remained high ever since, with over 19 million U.S. students enrolled in online courses as of 2022. It’s a booming…

There’s an alarming trend out there called the “Great Breakup”. Women are leaving companies at twice the rate of men, and this is a huge cause for concern, when the global contact center workforce is over three-quarters female – itel…

Today, it’s easier than ever for customers to switch banking services providers. In less than five minutes, a consumer can set up a new account via a mobile application. And the younger they are, the more likely they are to…

UK businesses are facing some unique challenges, and many companies are looking to control costs. This has typically driven the decision to outsource business services, such as customer care. However, there are other ways UK businesses can benefit from cross-Atlantic…

Telcos aggressively pushed for 5G, but now, how will those investments pay off? Though some still say it’s best monetized for business use, others argue that there is revenue to be made in business-to-consumer (B2C). But that requires a competitive…

Are you having trouble sourcing enough multilingual agents? That’s no surprise. According to several reports, demand for bilingual workers has increased almost 130% in the last ten years. A 2021 study analyzing over 600 job postings on Indeed.com found that…