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How Utility Providers Can Prepare for the New Energy Consumer

How Utility Providers Can Prepare for the New Energy Consumer

Electric cars, rooftop solar panels, geothermal heat pumps. There’s a major shift happening out there. A new energy economy is emerging, with 9 out of 10 Americans agreeing that renewables can and should replace fossil fuels. They also agree that…

4 Black Friday Trends That Can Help Retailers Prepare for Next Year

4 Black Friday Trends That Can Help Retailers Prepare for Next Year

Black Friday continues to be one of the biggest days for retail, with nearly 180 million U.S. shoppers searching for sales. But much has changed in recent years. For one, people no longer crash down doors to secure the best…

itel’s Industry Leading CX Delivery Helps US-based Global Retailer with Channel Leading CSAT

itel’s Industry Leading CX Delivery Helps US-based Global Retailer with Channel Leading CSAT

What started out as a pilot project for one of the largest, U.S.-based global retailers, soon became an ongoing partnership with itel. With our reliable staffing and training model, we achieved the number one spot for CSAT in 2022, consistently…

Is Your Customer Support Ready for the 2023 Rush of Summer Family Vacations?

Is Your Customer Support Ready for the 2023 Rush of Summer Family Vacations?

Inflation, global conflict, even health concerns are not stopping families from traveling. According to a recent Travel Pulse Report, Americans said it was the #1 thing they would spend money on and 41% say they plan to spend more on…

Preparing Your Customer Support for a “Taxing” Tax Season

Preparing Your Customer Support for a “Taxing” Tax Season

The 2021 U.S. tax season was called the “perfect storm”. The IRS received 167 million calls, four times the usual volume, and only 9% reached a live assistant. This is a cautionary tale of what can happen when faced with…

The Generation Gap: How Customer Service Needs Vary by Age

The Generation Gap: How Customer Service Needs Vary by Age

What do Boomers value? How did we forget about Gen X? And how can we be ‘social’ enough for Millennials or convenient enough for Gen Z? Each generation has its own customer service needs and challenges. Depending on when you…

How Utility Providers Can Prepare for the New Energy Consumer

How Utility Providers Can Prepare for the New Energy Consumer

Electric cars, rooftop solar panels, geothermal heat pumps. There’s a major shift happening out there. A new energy economy is…

4 Black Friday Trends That Can Help Retailers Prepare for Next Year

4 Black Friday Trends That Can Help Retailers Prepare for Next Year

Black Friday continues to be one of the biggest days for retail, with nearly 180 million U.S. shoppers searching for…

itel’s Industry Leading CX Delivery Helps US-based Global Retailer with Channel Leading CSAT

itel’s Industry Leading CX Delivery Helps US-based Global Retailer with Channel Leading CSAT

What started out as a pilot project for one of the largest, U.S.-based global retailers, soon became an ongoing partnership…

Is Your Customer Support Ready for the 2023 Rush of Summer Family Vacations?

Is Your Customer Support Ready for the 2023 Rush of Summer Family Vacations?

Inflation, global conflict, even health concerns are not stopping families from traveling. According to a recent Travel Pulse Report, Americans…

Preparing Your Customer Support for a “Taxing” Tax Season

Preparing Your Customer Support for a “Taxing” Tax Season

The 2021 U.S. tax season was called the “perfect storm”. The IRS received 167 million calls, four times the usual…

How Utility Providers Can Prepare for the New Energy Consumer

How Utility Providers Can Prepare for the New Energy Consumer

Electric cars, rooftop solar panels, geothermal heat pumps. There’s a major shift happening out there. A new energy economy is emerging, with 9 out of 10 Americans agreeing that renewables…

4 Black Friday Trends That Can Help Retailers Prepare for Next Year

4 Black Friday Trends That Can Help Retailers Prepare for Next Year

Black Friday continues to be one of the biggest days for retail, with nearly 180 million U.S. shoppers searching for sales. But much has changed in recent years. For one,…

itel’s Industry Leading CX Delivery Helps US-based Global Retailer with Channel Leading CSAT

itel’s Industry Leading CX Delivery Helps US-based Global Retailer with Channel Leading CSAT

What started out as a pilot project for one of the largest, U.S.-based global retailers, soon became an ongoing partnership with itel. With our reliable staffing and training model, we…

Is Your Customer Support Ready for the 2023 Rush of Summer Family Vacations?

Is Your Customer Support Ready for the 2023 Rush of Summer Family Vacations?

Inflation, global conflict, even health concerns are not stopping families from traveling. According to a recent Travel Pulse Report, Americans said it was the #1 thing they would spend money…

Preparing Your Customer Support for a “Taxing” Tax Season

Preparing Your Customer Support for a “Taxing” Tax Season

The 2021 U.S. tax season was called the “perfect storm”. The IRS received 167 million calls, four times the usual volume, and only 9% reached a live assistant. This is…

How Utility Providers Can Prepare for the New Energy Consumer

How Utility Providers Can Prepare for the New Energy Consumer

Electric cars, rooftop solar panels, geothermal heat pumps. There’s a major shift happening out there. A new energy economy is emerging, with 9 out of 10 Americans agreeing that renewables…

4 Black Friday Trends That Can Help Retailers Prepare for Next Year

4 Black Friday Trends That Can Help Retailers Prepare for Next Year

Black Friday continues to be one of the biggest days for retail, with nearly 180 million U.S. shoppers searching for sales. But much has changed in recent years. For one,…

itel’s Industry Leading CX Delivery Helps US-based Global Retailer with Channel Leading CSAT

itel’s Industry Leading CX Delivery Helps US-based Global Retailer with Channel Leading CSAT

What started out as a pilot project for one of the largest, U.S.-based global retailers, soon became an ongoing partnership with itel. With our reliable staffing and training model, we…

Is Your Customer Support Ready for the 2023 Rush of Summer Family Vacations?

Is Your Customer Support Ready for the 2023 Rush of Summer Family Vacations?

Inflation, global conflict, even health concerns are not stopping families from traveling. According to a recent Travel Pulse Report, Americans said it was the #1 thing they would spend money…

How Utility Providers Can Prepare for the New Energy Consumer

How Utility Providers Can Prepare for the New Energy Consumer

Electric cars, rooftop solar panels, geothermal heat pumps. There’s a major shift happening out there.…

4 Black Friday Trends That Can Help Retailers Prepare for Next Year

4 Black Friday Trends That Can Help Retailers Prepare for Next Year

Black Friday continues to be one of the biggest days for retail, with nearly 180…

itel’s Industry Leading CX Delivery Helps US-based Global Retailer with Channel Leading CSAT

itel’s Industry Leading CX Delivery Helps US-based Global Retailer with Channel Leading CSAT

What started out as a pilot project for one of the largest, U.S.-based global retailers,…