Skip to content
News

All the Latest itel News

Explore our journey from a Jamaican-grown startup to an international, groundbreaking CX delivery and management provider.

itel Continues Strong Growth Trajectory Despite Economic Headwinds and Looming U.S. Recession

Over the next 6-8 months, itel will add over 800 seats to its Jamaica and Saint Lucia destinations and generate another 1,800 CX jobs in the region, with the recent win of two large brands in the Travel & Hospitality and Banking and Financial sectors…

itel’s Yoni Epstein Receives National Honor for His Contribution to the Business Process Outsourcing Sector

On October 16, Yoni Epstein, the founding Chairman and CEO of itel, was presented with Jamaica’s highest National Honor, The Order of Distinction in the Commander class (CD), for his contribution to the business processing outsourcing sector…

itel Named Star Performer and Top Aspirant in Everest’s PEAK Matrix 2023 Assessment

itel was recently named a top Aspirant in Everest Group’s 2023 Customer Experience Management (CXM) Services PEAK Matrix® Assessment, securing a Star Performer designation.

Jamaican Celebrity, Miss Kitty, Renews Brand Ambassadorship with itel

Famed Jamaican radio and TV personality, Miss Kitty, has renewed her partnership with itel, kicking off an exciting new outreach campaign as the company’s official brand ambassador.

itel Recognized for its Impressive Growth and Contribution to Job Creation at this Year’s GSAJ Awards

itel was once again recognized by the Global Services Association of Jamaica (GSAJ) during their annual awards ceremony, receiving the global award for the “Most Significant Growth in Employment – Large Enterprise”…

itel Once Again Listed as Leader on The IAOP Global Outsourcing 100, Receiving Three out of Four Distinguishing Stars

This is the second time that itel has been named among the world’s best outsourcing service providers in the IAOP’s annual listing of The Global Outsourcing 100, demonstrating the company’s continued expansion and increasing value proposition.  

itel Makes Next Strategic Move with Expansion into Belize

The Caribbean’s largest homegrown business process outsourcer, itel, has released a statement confirming their expansion into the Central American country of Belize.

itel’s “No Plastic is Fantastic” Initiative Protects the Environment and Eliminates Over 160,000 Disposable Water Bottles

Since launching its “No Plastic is Fantastic” campaign, itel has eliminated over 161,899 disposable water bottles from its sites and cleaned up over 2,000 yards of beachfront with the aim of reducing the harmful environmental impacts of single use plastics.

itel Hikes Up Recruitment in Jamaica

Just after launching its new Chalmers site in Kingston, itel embarks on a massive hiring campaign that will add 1,500 new positions across its three Jamaica sites.

itel Ramps Up Recruitment and its Commitment to Investing in Guyana’s Future

itel has announced plans to recruit more than 500 employees in the next few weeks, to support the expansion of its Guyana operations, and to fulfill the needs of its North American clients in retail, tech support and healthcare.