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All the Latest itel News

Explore our journey from a Jamaican-grown startup to an international, groundbreaking CX delivery and management provider.

itel Gets its First Inclusion with an ‘Aspirant’ Listing in Everest Group’s CXM Services Peak Matrix® Assessment

itel was named among the globe’s top CX outsourcers in Everest Group’s 2022 Peak® Matrix, a comparative analysis of best-in-class service providers.

itel Hikes Up Recruitment in Jamaica

Just after launching its new Chalmers site in Kingston, itel embarks on a massive hiring campaign that will add 1,500 new positions across its three Jamaica sites.

itel Ramps Up Recruitment and its Commitment to Investing in Guyana’s Future

itel has announced plans to recruit more than 500 employees in the next few weeks, to support the expansion of its Guyana operations, and to fulfill the needs of its North American clients in retail, tech support and healthcare.

itel Celebrates Grand Opening of its New Site in Kingston

itel celebrates the grand opening of its state-of-the-art, 90,000 sq. ft facility and contact center in Kingston, Jamaica, with an event held on May 25th.

itel Continues St Lucia Expansion with the Opening of its Third Site in Vieux Fort

Two years after opening its first site in Saint Lucia, itel, the Caribbean’s largest regionally-founded business process outsourcer, celebrates the launch of its third building in the Hewanorra Freezone.

itel Invests Millions in Guyana Contact Center Operations

One year after itel acquired Guyana’s Emerge BPO, the international award-winning customer experience provider announced that it plans to invest a total of US$4 million in upgrades to bring their Guyanese site to a world-class standard.

itel Awarded Frost & Sullivan’s Best Practices 2022 “Customer Value Leadership” Award

Frost & Sullivan recently assessed the nearshore (Americas) customer experience outsourcing services market, and recognized itel with the 2022 Customer Value Leadership Award.

itel ramps up recruiting in Honduras

Since its establishment in 2012, itel has maintained a steady geographical expansion, adding Honduras as its 9th location in only 10 years of operation.

itel’s CEO Specially Invited to Meet Inter-American Bank’s President

IDB aims to create an environment that can catalyze $5.3 trillion US in investment for the LACA Region.

itel Receives Two GSAJ Awards at Annual Ceremony

Recently, itel was recognized for excellence by the Global Services Association of Jamaica (GSAJ) at their Annual Awards Ceremony, receiving two awards…