Founding Chairman & CEO, Chairman of the Board
Yoni Epstein is an entrepreneur and the Founding Chairman and CEO of the Caribbean’s largest home-grown CX provider, itel. Ranked among the 50 most influential executives for the Latin American & Caribbean region, Yoni is known for keeping a laser-sharp focus on creating a business of the future and having an impact that goes beyond profit.
Yoni, who is a Jamaican, demonstrated a flair for business from an early age. Growing up in Miami, Yoni and his siblings would help out at the local Sandals Resort, folding brochures and collecting lost golf balls for extra pocket money. Yoni moved to Kingston, Jamaica at age 11 and then later returned to Miami to study hospitality at Florida International University. With some call center work experience under his belt, Yoni left University in 2004 to return to Jamaica to start a call center for Sandals.
During his time with Sandals, Yoni developed and managed the worldwide contact center operations with over 20 business units and five different cultures simultaneously. As he observed the growth of the Sandals contact center, Yoni could see the enormous potential for the Caribbean to compete on a global scale due to the strengths, abilities and culture of the people. In 2012, Yoni set out on his own to create a new breed of contact centers that would surpass the expectations of the customer.
itel, originally named Island Outsourcers, was started with a strong family-like culture and maintains that culture today, even as the company has grown to over 4,000 employees and expanded into nine countries. Yoni’s commitment to growing and innovating the Caribbean economy is demonstrated by his intrepid participation in the business community. Yoni was founding President of the Business Process Industry Association of Jamaica (BPIAJ) and is currently chairman of CarRental8.com; and sits on the governing board of the Global Services Sector Project, a 5-year project focused on talent up-skilling.