Yoni Epstein (Virtual Event)
Founding Chairman & CEO, itel
Ranked among the 50 most influential executives for the Latin American & Caribbean region, Yoni Epstein is the Founding Chairman and CEO of the Caribbean’s largest home-grown customer experience (CX) provider, itel.
With a keen eye for business, Yoni recognized the enormous potential for the Caribbean to compete on a global scale. Starting with the development and management of Sandal’s worldwide contact center operations, with over 20 business units and five different cultures, Yoni left this position to create a new breed of contact center. Originally named Island Outsourcers, itel was started with a strong family-like culture and has grown to over 4,000 employees across nine countries. Yoni is also the Founding President of the Business Process Industry Association of Jamaica (BPIAJ) and sits on the governing board of the Global Services Sector Project, a 5-year project focused on talent up-skilling.