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WE ARE
A CX partner that lets you flex and scale closer to home

We give clients the flexibility, responsiveness and creativity needed to navigate today’s customer experience (CX) challenges with peace of mind. Through our BPO outsource services, we offer the best of nearshore, onshore, and work-at-home solutions for all your CX needs, using robust and cost-effective delivery models that give your business a competitive edge. 

Ah-Ha Moments Today, Not Tomorrow

Get unstuck with itel.

Better feedback, faster results.

We are much more than a BPO partner, we are a CX company focused on delivering the best customer journey, and we can adapt quickly to meet not only today’s needs, but tomorrow’s as well.  

Why itel?

When heart and skill come together

The best of nearshore, onshore and
work-at-home.

Keep your customers happy as the customer journey evolves. We can help you with your CX management by balancing human interaction and technological innovation seamlessly at every touchpoint.  

Explore CX Services

When Culture Enhances Performance

Happy people for a better world.

Employee experience equals customer experience, and an impact that goes beyond profit.

Join Our Team

Learn About Our Culture

Press Release
itel Set to Hire 1,750 New People this Fall
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Today's sought-after destinations

The best of nearshore, onshore and work-at-home.

Take advantage of our flexible CX solutions that allow you to quickly scale and pivot, in the most sought-after customer experience delivery destinations.  

Insights & Stories

Case Studies

Leading digital retailer of personalized products expands into Saint Lucia with 92% CSAT scores and record-low attrition.

When the global pandemic hit, business instantly became unpredictable for the leading digital retailer and manufacturer of high-quality personalized products and services.
Stories

COVID-Ready Buildings Feature Modern Environmental Design

Modern environmental design blended with COVID-ready features make itel buildings not only safe and functional for employees, but entirely reimagined for the nature of today’s call center aesthetic.

Read what our Clients have to say.

We work with some of the world’s top Fortune 500 companies, as well as high-potential disruptors rising to the top.

"My first response is always: Let’s ask itel and see what they can do."
Sr. Manager of Outsource Partner Operations, eCommerce Company
"I didn’t want all my eggs in one basket. A ‘Champion / Challenger’ approach is what I wanted."
SVP of the Americas, Leading Hospitality Brand
"We invest in our people. We also want our CX partner to invest in their people. itel fully supports and matches that as part of their own values."
Vendor Management Telecommunications Company
"What I appreciate about itel is their ‘no nonsense approach.’ With itel, what you see is what you get. They have a level of sincerity that other vendors don’t."
Vendor Performance Director, Hospitality Brand

The itel team is here for you.

Learn more about the itel advantage.